Jill Marsteller, Ph.D., M.P.P. is a health services researcher who seeks to understand the myriad factors that contribute to the success or failure of efforts to improve patient safety and quality of care.
Specifically, she focuses on estimating how organizational variables and contextual factors can influence these improvement activities. For instance, how might leadership behaviors influence the rollout of a program? How might staff members’ attitudes affect the adoption of new behaviors? How could existing financial rewards systems provide incentives or disincentives for providers to embrace the desired changes?
Marsteller brings this systems perspective to her work designing improvement efforts and then evaluating their impact, with the same level of rigor that one would apply to the clinical trial of a new drug or device. She has evaluated interventions in the intensive care unit, cardiac operating room and other settings in both ambulatory and outpatient care.
A member of the Armstrong Institute’s Executive Committee, Marsteller has a primary appointment in the Johns Hopkins Bloomberg School of Public Health, where she is an associate professor and associate director of the Center for Health Services and Outcomes Research. She leads an annual two and a half-day workshop, Evaluating Quality Improvement and Patient Safety Projects, offered by the Armstrong Institute.