Patient-Centered Care

Paving the Way for Peer Support Programs

Paving the Way for Peer Support Programs

Posted by  | Patient-Centered Care

"To know the road ahead, ask those coming back," goes an oft-quoted Chinese proverb. That’s the philosophy behind peer support programs, which help connect people who are dealing with health challenges to others who have “been there” and experienced similar problems. Peer support programs can offer hope, connection and practical advice for managing health conditions,(...)

Read More

With New Online Patient Safety Specialization, Class is Always in Session

Posted by  | Organizational and Cultural Change, Patient-Centered Care, Preventing Patient Harm

Fifteen years ago, if you wanted to carve out a career niche in patient safety, you had to be resourceful — and a tad lucky. I was a bedside nurse at Johns Hopkins then, and my manager was helping me find a track for promotion. Noting that I submitted far more adverse-event reports than anyone else,(...)

Read More

Seeing It Through: Confronting the Danger of Missed Blood Clot Prophylaxis

Seeing It Through: Confronting the Danger of Missed Blood Clot Prophylaxis

Posted by  | Patient-Centered Care, Preventing Patient Harm

- By Elliott Haut and Brandyn Lau on behalf of the Johns Hopkins Venous Thromboembolism Collaborative You pack a healthy lunch for your child, but the carrot sticks and apple come home untouched. You donate to disaster relief, but the supplies sit unused in a shipping container. You mail a birthday gift to a friend,(...)

Read More

Breaking Down the Barriers to a Second Opinion

Breaking Down the Barriers to a Second Opinion

Posted by  | Patient-Centered Care

When patients receive life-altering diagnoses, face aggressive treatments, or have misgivings about a provider’s conclusions, they may wonder if they should seek a second opinion. A recent study by Mayo Clinic researchers suggests that patients who do get second opinions frequently end up with different diagnoses. Of 286 cases referred by primary care practices to(...)

Read More

How We Can Engineer a Less Costly Health Care System

How We Can Engineer a Less Costly Health Care System

Posted by  | Designing Safer Systems, Patient-Centered Care, Preventing Patient Harm

If we want to rein in the costs of the U.S. health-care system — now equal to nearly 18 percent of the nation's gross domestic product — we cannot ignore the fragmented technologies used to help heal and save lives. At first glance, the devices, monitors, electronic health records and machines found in today's hospitals(...)

Read More

Thinking Outside the Hospital: A Call to Action for Outpatient Safety

Thinking Outside the Hospital: A Call to Action for Outpatient Safety

Posted by  | Patient-Centered Care, Preventing Patient Harm

Health care has been thinking about medical errors for nearly 20 years, starting with the Institute of Medicine’s 1999 report “To Err is Human.” This and other work across the country have correctly shed light upon such medical errors as amputation of the wrong limb, inpatient adverse drug events and hospital-acquired infections, and we have(...)

Read More

What Teenage Patients — and Their Parents — Want from Their Care Team

What Teenage Patients — and Their Parents — Want from Their Care Team

Posted by  | Patient-Centered Care

For anyone with a serious medical condition, frequent hospitalizations and clinic visits can have a profoundly disruptive impact. Yet adolescent and teenage patients have a uniquely challenging experience. A boy who would otherwise be playing on a soccer team or performing in a play may be undergoing chemotherapy. A girl who had expected to be(...)

Read More

Patient Care: What’s Love Got to Do with It?

Patient Care: What’s Love Got to Do with It?

Posted by  | Organizational and Cultural Change, Patient-Centered Care

Talking to health care professionals about the importance of loving your patients and colleagues — as I often do — might raise eyebrows. How can we be expected to love our patients during a 15-minute clinic visit? How can love form among hospital teams coming together for a surgical procedure but then moving on to other work?(...)

Read More