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Voices for Safer Care

Insights from the Armstrong Institute

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About Lisa Allen

Lisa Allen, Ph.D.
Lisa Allen, Ph.D.

Lisa Allen, Ph.D. is chief patient experience officer for Johns Hopkins Medicine and director of service excellence for The Johns Hopkins Hospital. Through coaching, utilizing best practices and collaborating across health care systems, she seeks to continually improve the experience of patients and families throughout Johns Hopkins Medicine.

Her position sits within the Armstrong Institute for Quality and Patient Safety, where she collaborates with a team of experts to help establish Johns Hopkins Medicine as a national leader in delivery of patient- and family-centered care.

Allen joined Johns Hopkins in September 2014, bringing a track record of more than 25 years in patient experience, performance improvement, analytics, quality and patient safety in large academic medical centers, community hospitals and nonprofit and for-profit health care systems.

Read Allen's biography.