There has been no shortage of blame for the poisoning of Flint, Michigan's water supply. In March, a governor-appointed task force issued a report that… Read More »How the Flint Water Crisis Is a Cautionary Tale for Health Care
Organizational and Cultural Change
Trine Engebretsen was clinging to life. It was the early 1980s, and the girl had a genetic liver disorder that would kill her if she… Read More »It’s Not All About the Checklist: The Power of Believing and Belonging
Talking to health care professionals about the importance of loving your patients and colleagues — as I often do — might raise eyebrows. How can we be… Read More »Patient Care: What’s Love Got to Do with It?
Wanted: Talented, highly driven individuals to take on multiyear work assignment with potential for benefiting humankind. Requires the highest levels of technical skill, teamwork and… Read More »Seeking the Right Stuff for Teams: In the Hospital or Distant Space
Fifteen-year anniversaries often come and go without fuss, overlooked in favor of those we can mark in full decades. Yet recently, at Johns Hopkins and… Read More »Patient Safety at 15: How Much Have We Grown?
Maybe you've had this experience: You attend a workshop or conference to build your skill set, you pick up new strategies and tools, and you… Read More »Turning Health Care Improvement Training into Results
Like a pro golfer swears by a certain brand of clubs or a marathon runner has a chosen make of shoes, surgeons can form strong… Read More »To Engage Physicians in Cost Savings, Start with Quality
Hospitals across the country are searching for ways to create the "always positive" patient experience. For example, we want our patients to tell us that… Read More »Learning from the Leaders in Patient Experience
Let's say that you're a nurse on a hospital unit, and a colleague has recently been involved in a medication error. It was a mistake… Read More »What Any Caregiver Can Do to Support a ‘Second Victim’