Organizational and Cultural Change

Hospital-acquired infections: How do we reach zero?

Posted by  | Organizational and Cultural Change, Preventing Patient Harm

This week, the U.S. Centers for Disease Control and Prevention issued two reports that are simultaneously scary and encouraging. First, the scary news: A national survey conducted in 2011 found that one in every 25 U.S. hospital patients experienced a healthcare-associated infection. That’s 648,000 patients with a combined 722,000 infections. About 75,000 of those patients(...)

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A blueprint for high reliability

Posted by  | Measurement of Safety and Quality, Organizational and Cultural Change, Preventing Patient Harm

Across health care, organizations constantly struggle with the challenge of achieving patient safety and quality successes on a large scale—across a hospital or network of hospitals. Too often, they are doomed at the start, because staff don’t even know what the goals are. In other cases, staff have limited capacity to carry out improvement work(...)

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Leadership qualities for a patient-safety turnaround

Posted by  | Organizational and Cultural Change, Preventing Patient Harm

In recent years, Parkland Memorial Hospital in Dallas, Texas has faced intense media scrutiny and government investigations into patient safety lapses. As the hospital searches for a new CEO, the Dallas Morning News asked me and other experts to answer the question: "What kind of leader does Parkland need to emerge as a stronger public(...)

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