RISE program

Supporting ‘Second Victims’ Also Helps Hospital Budgets

Supporting ‘Second Victims’ Also Helps Hospital Budgets

Posted by  | Organizational and Cultural Change, Preventing Patient Harm

Saving their hospital nearly $2 million a year wasn't the goal for Albert Wu and Cheryl Connors when they created a program to support traumatized colleagues. Wu, a physician and health services researcher, and Connors, a patient safety specialist from a nursing background, were responding to a human need: Health care professionals too often had to(...)

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Supporting ‘Second Victims’ with Emotional First Aid

Supporting ‘Second Victims’ with Emotional First Aid

Posted by  | Organizational and Cultural Change, Preventing Patient Harm

She was a newly minted Johns Hopkins Hospital pediatric nurse — let's call her Mary — but she was already unsure if she had chosen the right career path. She had inserted an intravenous line into a young patient's arm, and there had been an infiltrate, a pooling of IV fluid under the child's skin that indicated(...)

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