The Patient Wish List

The Patient Wish List

Posted by  | Patient-Centered Care

Since undergoing a double-lung transplant at The Johns Hopkins Hospital in December 2011, Podge Reed Jr. has had four medical admissions, two surgical admissions, eight outpatient procedures requiring anesthesia, more than 100 outpatient appointments, and 700 labs and other tests. He's amassed enough experiences with the health care system to write a book. So far,(...)

Read More

Weighing the Need for Surgical Volume Thresholds

Weighing the Need for Surgical Volume Thresholds

Posted by  | Preventing Patient Harm

In May, three academic medical systems turned up the heat on a long-simmering debate about the link between surgical volumes and quality of care. Leaders from Dartmouth-Hitchcock Medical Center, the University of Michigan Health System and the Johns Hopkins Health System declared that their surgeons would need to meet annual volume thresholds for 10 high-risk(...)

Read More

The Surgeon Scorecard and the Need for Measurement Standards

The Surgeon Scorecard and the Need for Measurement Standards

Posted by  | Measurement of Safety and Quality, Preventing Patient Harm

Most of us would agree that there aren't enough valid and meaningful health care quality measures to guide patients' choices of hospitals and physicians. While the federal government has steadily expanded the number of publicly available measures on its Hospital Compare website, it still falls short of what many patients, payers and providers would like.(...)

Read More

Learning from the Leaders in Patient Experience

Learning from the Leaders in Patient Experience

Posted by  | Organizational and Cultural Change, Patient-Centered Care

Hospitals across the country are searching for ways to create the "always positive" patient experience. For example, we want our patients to tell us that their pain was always addressed, that clinicians were always responsive to their needs and that our communications at discharge time always helped prepare them to take care of themselves once(...)

Read More